Queues and groups
A group decides whose phone rings, in which order, and what happens when nobody answers. Create a new group in the Telfa administration. Set it up in the app.
Who sees the card
«Incoming calls» includes «Who sees the call card in Bitrix24». See Setup wizard.
Group and queue
The step «Incoming calls» has «Agent groups (in Telfa)». An administrator sets the members, how calls are distributed, the ring time, the maximum wait, the opening hours and the announcements. «Save group to Telfa» shows a preview first, and writes the group only after that.
A change of group members is saved through the Telfa API. If Telfa rejects the change, the app shows an error and nothing is changed.
The app does not write into a plan that belongs to a phone number. It stores the group settings in its own plan. In Telfa, add the step that continues with that plan on the number. The app shows «Linking a number to our plan» and «Check the link». The status is «Connected» or «Not connected».
If the members of the group change in Telfa after the screen was opened, the save stops. The message says the group cannot be saved now. Mobile numbers are masked on screen.