Getting started
What it does
Telfa in Bitrix24 connects your Telfa PBX with Bitrix24 CRM. You place calls from the CRM, finished calls become activities, SMS can be sent and received, and an operator can clock in and take a break without a SIP connector.
Who does what
An administrator installs the app, pastes the Telfa token, chooses numbers and pairs people. An operator opens «My agent status» and works with the call card. The call overview is «Call overview».
Where it appears
- The app itself is in the Bitrix24 left menu.
- «My agent status» is the operator panel.
- «Call overview» shows today's calls.
- A call card opens from Bitrix24 telephony when a call is for you.
- «Operator panel on the start page» is a panel an administrator can add on the Bitrix24 start page. It needs the start-page permission, which a new Market version asks for.
Language
The buttons follow the portal language. An administrator sets it in «App and panel language». See Language.
Open the app from inside Bitrix24. A bare browser tab is the public website, not the app. The installer says «Start the installation from Bitrix24 (Market → Telfa → Install).»