Installation
Install from the Market
Install the app from Bitrix24 Market and start it with Market → Telfa → Install. The installer registers a telephony line and the SMS provider Telfa SMS. Finish by opening the app and the setup wizard.
You need a Bitrix24 cloud plan with telephony, and the right to install apps. The public install button on this website stays hidden until the Market address exists.
What the installer registers
- A telephony line in Bitrix24 for each number you connect later. The line name is "Telfa" plus the number.
- The SMS provider «Telfa SMS», so CRM can send SMS through your Telfa account.
- The start-page panel, on a Market version that includes the start-page permission. An existing portal updates or reinstalls to grant it.
The app asks Bitrix24 for telephony, CRM, a short user profile, working time, the message service, and the start page. Telephony and CRM write calls and activities. The user profile is how people are paired. Working time is the clock-in and break. The message service is SMS. The start page is only the operator panel.
Uninstall and install again
Uninstall removes the Bitrix24 sign-in tokens and the Telfa key from our server. If Telfa does not answer, an encrypted copy of the key is kept for at most 14 days, only so the webhook addresses we added can still be removed. Numbers stay in your Telfa account. CRM activities already written stay in Bitrix24.
Installing again on the same portal asks for the token and the numbers again.