Troubleshooting
Open the app from Bitrix24
The installer and the app expect to run inside Bitrix24. In a normal browser tab the message is to open the app from Bitrix24. Use the left menu, or start the installation with «Start the installation from Bitrix24 (Market → Telfa → Install).»
If the Bitrix24 window does not answer in time, the error stays on screen and, on this build, links to this website. The link does not sign you in.
The key
If «Check connection» says the token is refused, paste a token Telfa recognises. A token that is refused is not saved over a working one. If the message says Telfa is unavailable, wait and try the same token again. See Connection key.
Calls do not appear
- The number is connected in «Choose numbers».
- Webhooks for that number were confirmed with «Enable Telfa webhooks for this number».
- The call is not listed under Calls and SMS that could not be written.
- «Who sees the call card in Bitrix24» includes the person who expected the card.
SMS does not arrive
Check the SMS gateway note on the number, the provider «Telfa SMS», and «SMS that could not be written».
What to send to support
Write to [email protected] or call +420 734 249 993. Include the portal domain, the time, the number, and what the screen said. Never include the API token.
Response within 72 hours.